Refund policy
Refund and Return Policy
If you have received incorrect, damaged, or faulty items, please contact our customer support team within 30 days of delivery at hello@joinflashback.co, including your order number in the subject line.
Flashback will verify if you are entitled to a refund or replacement for any initial faults presented upon receiving your order.
Return shipping costs are the responsibility of the customer and are non-refundable. We highly recommend using a tracking service to return the goods.
Unfortunately, we do not offer general refunds or exchanges for change of mind.
Customers in the European Union
Customers in the European Union are entitled to a 14-day cooling-off period. If this right is exercised, products should only be handled or used to the extent necessary to establish their nature, characteristics and functionality, similar to what would reasonably be permitted in a physical store.
Returned products must include all original components, accessories and items supplied with the product, as well as the original packaging. If a product is damaged, used excessively, or returned with components, accessories or original packaging missing, the customer may be liable for any resulting reduction in the item's value.
The cooling off period may be exercised by contacting us within 14 days of delivery at hello@joinflashback.co. Please note that return shipping under this option must be arranged and paid for by the customer.
Warranty
The ONE35 camera is covered by a 30-day warranty. If you discover a functional issue with the product within 30 days of delivery, Flashback will verify whether you are entitled to a replacement. Please note that the following conditions will void the Flashback warranty:
- Damages resulting from misuse, abuse, or negligence.
- Damages caused by wear and tear, theft, or loss.
- Damages or faults caused by product tampering or use of third-party accessories.
- Use that is not in accordance with the listed instructions on the product packaging.